FAQs
Calming Cat Beds
How does this New Calming Cat Bed work?
- It’s hooded cat cave design replicate the sensation of mother’s cat touch and sense of security that’s helps to reset cat’s nervous system, allowing them to calm down faster.
- The rounded shape simulates the protective environment they would receive with their mother and soft plush vegan fur is easy on the joints and muscle promoting health recovery.
What makes this Calming Cat Bed better than any other beds?
- We created our Calming Cat Bed with additional padding and luscious soft faux fur. The self-warming fleece fabric and half cave design keep your kitty warmer in winter.
- Our Calming Cat Bed is very easy to clean. No zippers to fuss with, just throw the whole bed in the machine and choose a gentle cycle which makes our bed more hygiene and it’s waterproof bottom that makes us apart from the competitor’s and this is how we provide the best place for your cat to rest.
Are the beds machine washable ?
Our Calming Cat Bed is very easy to clean. No zippers to fuss with, just throw the whole bed in the machine and choose a gentle cycle. Do not bleach, To prevent matting, you'd better dry the bed in the DRYER on low heat after washing.
Is this New Calming Cat Beds available in store?
Calming Cat Beds are only available on our online store. We prefer to sell directly to the customer's with the low price and high quality.
What if my cat doesn’t love it?
Yes, we have a 30-day refund policy. Please note that while some cats have an immediate and positive response to Calming Cat bed , others do take time to get used to it. We suggest having faith in the widely used process of proprioceptive input - simply look at our reviews to see the success rates!Please note we will not be able to accept your return for refund if you are out of our 30-day trial period, regardless of the condition of your Calming Cat bed. We believe 30-days to be a very fair amount of time in which to try and decide whether or not it works for your cat.
How much does shipping cost?
All orders come with Free Shipping!
Do you accept Sezzle ?
Yes, we accept Sezzle , see full T&Cs here
PERSONAL / SHIPPING
What is your contact information?
If you have any questions or concerns that you would like to ask us, the best way to contact is via email at support@thekittyplace.com and we will get back to you within one business day.
Please note that our customer service team works Monday to Friday.
Can I cancel an order after I have placed it?
If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfillment partner. This system allows a very fast delivery service to our customers. However if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How long is Shipping time?
All items are shipped within 2-3 business days after placing an order via our website. Typical delivery time is around 8 -10 days, delivery depends on your location but we ask to allow 2-8 days . If your order does not arrive within those days, please contact us and we will make sure your cat gets to sleep in warmth and comfort in no time!
How Secure Is My Personal Information?
Thekittyplace adheres to highest industry standards in order to protect your personal information with the best security solutions, Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
How does I return my bed ?
Email us at support@thekittyplace.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
My package went missing . what should i do ?
Email us at support@thekittyplace.com and we will look into it for you.
Damage and issue ?
Email us at support@thekittyplace.com with the image of your product and we will look into it for you.